General Policy

We, Creatify, value our customers and are committed to providing a satisfactory experience with our products and services. This refund policy outlines the circumstances under which refunds may be granted.

Eligibility for Refunds

Digital Products: We offer refunds for digital products (e.g., software, e-books, digital downloads) within 14 days of the purchase date.

Refund Requests

To request a refund, please contact our customer support team at support@creatify.dev with your order details, including the order number, product details, and the reason for the refund request.

Refund Approval

We will evaluate each refund request on a case-by-case basis. The approval of a refund is at our sole discretion.

Refunds for digital products will be issued if the product is found to be defective, not as described, or if you encounter technical issues that we are unable to resolve within a reasonable time.

Refund Process

Once a refund is approved, we will initiate the refund process.

Exemptions

Some products or services may not be eligible for refunds, and this will be clearly stated at the time of purchase.